Terms of Use

The Terms of Use govern access to and use of the Meds To Go LLC website and services. By accessing this site or using our services you agree to these Terms and any documents they expressly incorporate. If you do not agree, do not use this site or our services.

Services Provided

Scope — Meds To Go LLC provides prescription medication and medical-supply delivery, logistics, client reporting, and related support services to patients, pharmacies, healthcare providers, and industrial medical partners in the Huntsville and Madison, Alabama region.
Service Changes — We may modify, restrict, or discontinue offerings, service areas, or features without advance notice, subject to applicable contractual commitments.

Eligibility and Account Use

Eligibility — Users must be legally authorized to receive or arrange medical deliveries and must provide accurate contact, prescription, and billing information.
Authorized Use — Accounts and services are for lawful healthcare and business use only. Users must not impersonate others, submit false information, or misuse the service.
Security — Users are responsible for maintaining the confidentiality of account credentials and for all activity that occurs under their accounts. Report unauthorized access immediately.

Orders, Deliveries, and Cancellations

Order Acceptance — Orders are accepted subject to verification, availability, and compliance checks. Acceptance creates a service obligation only when confirmed by Meds To Go LLC.
Delivery Times — Delivery estimates are provided as guidance and are not guaranteed unless specified in a separate service agreement. Factors such as safety checks, weather, traffic, prescription verification, and regulatory requirements may affect timing.
Cancellations and Changes — Requests to cancel or change orders must be submitted promptly. Fees may apply for late cancellations or failed deliveries as set out in pricing materials or customer agreements.
Refusals — Deliveries may be refused if recipient identification or authorization cannot be confirmed, if a recipient is unavailable, or if carrier safety or compliance standards are not met.

Payments and Fees

Pricing — Fees for services are set by Meds To Go LLC and may vary by service level, distance, and agreement. Published prices and quotes apply only for the stated term.
Billing — Payment is due according to the terms provided at time of order or under a signed service agreement. Unpaid accounts may be suspended or terminated.
Refunds — Refunds are issued at our discretion in accordance with service agreements and applicable law.

Privacy, Data, and HIPAA

Privacy Practices — We collect and process personal and health-related information necessary to perform delivery and logistics services. Our handling of personal data is described in our Privacy Policy and complies with applicable laws.
Protected Health Information — We treat prescription and clinical information with appropriate safeguards and follow HIPAA-aware practices in coordination with covered entities and business associates. Users must ensure necessary authorizations and consents are in place before sharing protected information.

User Responsibilities and Prohibited Conduct

Accuracy — Provide complete and accurate delivery instructions, prescription details, and contact information.
Compliance — Comply with all applicable laws and regulations relating to prescription medications and medical supplies.
Prohibitions — Do not use services for illegal substances, fraudulent activity, or to interfere with operations or safety. Do not attempt to circumvent security, tracking, or chain-of-custody procedures.

Intellectual Property

Ownership — All site content, logos, images, text, and software are the property of Meds To Go LLC or its licensors and are protected by intellectual property laws.
Limited License — Users are granted a limited, nonexclusive, nontransferable license to access and use the site for lawful purposes related to our services.

Disclaimers and Limitation of Liability

No Medical Advice — Information on this site is not medical advice and does not replace professional clinical judgment. For medical questions consult a qualified healthcare provider.
Disclaimer of Warranties — Services and site content are provided as is and as available. To the fullest extent permitted by law, Meds To Go LLC disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.
Limitation of Liability — Meds To Go LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the site or services. Our aggregate liability for direct damages is limited to amounts actually paid for the service giving rise to the claim, unless otherwise agreed in a written service contract.

Indemnification

You agree to indemnify, defend, and hold harmless Meds To Go LLC, its affiliates, officers, and employees from any claim, loss, liability, or expense arising from your breach of these Terms, your misuse of services, or your violation of applicable laws.

Suspension Termination and Remedies

Suspension — We may suspend access or services immediately for safety, compliance, or legal reasons.
Termination — We may terminate accounts for repeated violations, nonpayment, or unlawful activity. Termination does not waive rights to pursue remedies for breaches or unpaid fees.
Governing Law and Dispute Resolution
Governing Law — These Terms are governed by the laws of the State of Alabama without regard to conflict of law principles.
Disputes — Disputes arising from these Terms will be subject to resolution under applicable law and the dispute resolution provisions in any signed service agreement.

Changes to Terms

We may update these Terms from time to time. Continued use of the site or services after changes constitutes acceptance of the revised Terms. We will provide notice of material changes as required by law or contract.

Contact

For questions about these Terms or our services contact Meds To Go LLC through the contact information on this site or call our team to discuss business relationships and service agreements.