Privacy Policy

This Privacy Policy explains how Meds To Go LLC collects, uses, shares, and protects personal and health-related information through our website and when you use our prescription delivery and logistics services. By using our website or services you consent to the practices described here. If you do not agree, please do not use this site or share personal information with us.

Information We Collect

Contact and Account Information
Name; email; phone number; billing and shipping addresses; account credentials.
Health and Prescription Information
Prescription details; medication names and dosages; prescribing provider; delivery authorization and recipient verification information.
Payment and Billing Data
Payment card or billing account information processed through trusted payment processors.
Service and Transaction Data
Order history; delivery instructions; signatures; proof of delivery; scheduling and routing details.
Technical and Usage Data
IP address; device type; browser; cookies and similar tracking technologies; pages visited and actions taken on the site.
Communications
Records of communications with our team, including phone calls, emails, and support requests.

How We Use Information

We use collected information to:

Provide, manage, and deliver prescription and medical-supply deliveries.
Verify orders, confirm recipient identity, and maintain chain-of-custody.
Process payments, billing, invoices, and refunds.
Communicate delivery status, appointment scheduling, and customer service.
Comply with legal, regulatory, and contractual obligations.
Improve services, site functionality, security, and user experience.
Conduct analytics, reporting, and performance monitoring for partners.
Support permitted public health or safety reporting as required by law.

Legal Basis for Processing

We process personal and health information as necessary to perform delivery services and fulfill contractual obligations, to comply with legal and regulatory requirements, and with your consent where required. Processing that involves protected health information is conducted under applicable healthcare privacy rules and in coordination with covered entities and business associates.

Sharing and Disclosure

We may share information with:

Service Providers — Third-party vendors who support operations, payment processing, routing, communications, and IT services.
Healthcare Partners — Pharmacies, clinics, hospitals, and prescribers when necessary to fulfill an order or coordinate care.
Legal and Regulatory Authorities — As required by law, subpoena, or to prevent harm.
Business Transfers — In connection with a merger, acquisition, or sale of assets subject to confidentiality protections.
With Your Consent — When you authorize other disclosures.

We require vendors and partners to protect data consistent with this Policy and applicable legal standards.

Protected Health Information and HIPAA Awareness

We handle prescription and clinical information with safeguards appropriate for healthcare-related data. When Meds To Go LLC acts as a business associate to a covered entity, we follow HIPAA-aware practices and contractual obligations that limit use and require secure handling of protected health information. Customers and partners must ensure required authorizations, consents, or business associate agreements are in place before sharing protected health information with us.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, analyze usage, and deliver features. You can manage cookie preferences through your browser settings; disabling cookies may limit functionality.

Data Security

We implement administrative, technical, and physical safeguards designed to protect data from unauthorized access, alteration, disclosure, or destruction. These safeguards include access controls, encryption where appropriate, secure transmission practices, and staff training on privacy and compliance.

Data Retention

We retain personal and service data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and applicable law; we securely delete or de-identify information when no longer needed.

Your Rights and Choices

Access and Correction — You may request access to or correction of your personal information.
Account Management — You can update contact and account information through your account or by contacting our team.
Opt-Out — You may opt out of nonessential marketing communications. Operational messages about deliveries, safety, or regulatory matters cannot be opted out of.
Request Restrictions — To the extent allowed by law, you may request restriction of certain processing activities.
Complaints — You may raise questions or privacy concerns with us and, where applicable, with a supervisory authority.

Requests should include sufficient detail to identify the information and your relationship with Meds To Go LLC.

Children

Our services and website are not directed to children under 16 and we do not intentionally collect information from children. If we learn that we have collected personal information from a child in violation of law we will take steps to delete it.

Third-Party Sites and Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing personal information.

International Transfers

If information is transferred outside your country for processing or storage, we will take appropriate measures to protect it in accordance with this Policy and applicable law.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on our website with an updated effective date; continued use after changes constitutes acceptance.

Contact

For questions about this Privacy Policy, to exercise your privacy rights, or to report a concern contact Meds To Go LLC at:

Phone (256) 982-0089
Use the contact form or contact details on our website.

Effective Date: October 19, 2025